What is ITIL®?

The IT Infrastructure Library (ITIL) is the most widely accepted approach to Service Management in the world and has long been recognised as the industry standard for IT Service Management. ITIL is an adaptive and flexible framework for managing IT services and encourages you to use common sense rather than follow a rigid set of rules, thereby empowering individuals to make the best decisions for their organisation every day.

Our ITIL education programmes are a perfect complement to our technology, consulting and management services, by extending the organisational competencies to the individuals managing and delivering against those services. In addition to all our courses being certified by APMG, our instructors also hold the relevant ITIL certifications. Furthermore, we aim to enhance the learning experience by making sure that our ITIL educators come with a wealth of real life experience of the material they teach, so the students on our courses get more than the standard course material. They get lecturers who contextualise the topics being learnt and are able to bring it back to real day-to-day situations.

Our programmes are not only designed to educate and help the students achieve the certification, but are aimed at enabling the students to apply the knowledge they acquire back in the work place. Students need more than the standard course, they need a guide and mentor to rely on when they return to the workplace, so our additional mentorship programme places the lecturers at the fingertips of the students.

We offer the following ITIL courses: ITIL Simulations, ITIL Awareness, ITIL Foundation, ITIL Service Capability, ITIL Service Lifecycle and ITIL Managing across the Lifecycle.

 

ITIL 2011

So what is ITIL 2011? ITIL v3 has recently undergone an update which reflects an evolution of the methodology as noted by ITIL practitioners and the training community over the past 3 years - these updates are now known as ITIL v3 2011.

Some content has been reorganised to correct errors, improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle - ITIL 2011 is merely an update to the publications, readability and ease of understanding has been improved.

The project mandate of ITIL 2011 was to correct errors, remove inconsistencies, and improve clarity and structure. Quintica are offering the latest in ITIL Training in accordance with us being a world-class training organisation.

ITIL practitioners who hold existing ITIL certifications will not need to become recertified as a result of the changes.

 

ITIL 2011 Changes

Basic elements of the other manuals remain little changed but they are definitely easier to follow. Each of the processes is presented and structured in a more consistent way. Chapter 1 of each book focuses on introducing the relevant phase, its scope, processes and position within the service lifecycle. There is a common Chapter 2 looking at Service Management as a practice. A table in Chapter 3 of each publication lists the inputs/outputs to/from the relevant section of the lifecycle. There is standard treatment of processes under headings such as Objectives, Scope, Outputs and Interfaces. Ambiguities relating to configuration record, CI, CMS and SKMS have been removed.

 

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